Dr. Jill W. Bracken, DO at 3200 Southern Drive, Garland, Texas.

HORRIBLE!! Dr. Bracken is one of the worst, most unprofessional doctors I have ever seen. In our counseling session, she talked more about herself & her own problems than she listened to us, she seemed very scatterbrained & flighty, she kept forgetting what we told her & asked us to repeat things a lot, & focused a lot more on payment than on any kind of treatment plan. We paid by card our first session, but apparently she only recorded the info & didn't run the card, so we had no idea it got declined til I called to reschedule an appt, at which point she proceeded to berate me for several minutes about this, even though I had told her I had an alternate form of payment & could take care of it right then. She was rude & condescending, didn't listen, & when she was satisfied with how much she chastised me for this simple mistake, she took down my new card #, repeated the number back to me out loud, & THEN informed me that she was in a session with another client. So that whole unnecessarily harsh conversation & her repeating my credit card info out loud happened in front of a patient, while in the middle of their session. I was absolutely shocked & appalled by this. This woman is awful, unhelpful, rude, & just all-around a terrible doctor who I will NEVER go back to again.